As cases of COVID-19 increase and spread, we at Riverain understand this is certainly presenting major obstacles and workload shifts for you. We are taking specific measures to protect the health and safety of our employees, their families, our clients, and our communities while maintaining the level of service you have come to expect from us.
Your Riverain support team has the technology that allows them to effectively provide customer service remotely if necessary. Those Riverain employees who may be scheduled to meet at your office have been advised to consult with you before coming to your facility to see what special guidelines they need to follow.
We can also meet via conference call or online meeting to discuss your specific needs. Again, if you have any questions or concerns, please reach out to us. We are keeping up with the news of the CDC and other government authorities related to meetings, travel, and events, and are here to support you.
Lastly, please note the following guidelines concerning with respect to social behaviors to minimize the risk of infection to yourself and others.
HOW WE OFFER SUPPORT
As a valued Riverain Technologies customer, you have our commitment to provide you with the highest quality customer service, product support, and technologically advanced products. To contact support or learn more about our support options, contact our support team at:
Customer support is available Monday through Friday from 8am to 8pm (EST)